Privacy Policy

1. Introduction

Neptune Contracting, LLC ("Neptune Contracting," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website, our services, and our text-message (SMS) program.

By using our website or services, or by providing your information to us, you agree to the practices described in this policy.

2. Information we collect

We collect information you provide directly and information collected automatically:

• Contact & business details, name, business name, email address, phone/mobile number, mailing address, and the contents of messages you send us.
• Service information, details about your business, your goals, and the client connections and back-office work we manage on your behalf.
• Consent records, records of your opt-in to communications, including the date, time, method (web form or verbal), and the specific language you agreed to.
• Automatic data, IP address, browser type, device information, pages viewed, and similar analytics data collected through cookies and similar technologies.

3. How we use information

We use the information we collect to:

• Provide, operate, and improve our services;
• Respond to inquiries, send quotes, and provide customer support;
• Send you SMS messages you have opted in to receive, such as appointment and dispatch reminders, service updates, and customer support communications;
• Maintain records of consent and honor opt-out requests;
• Measure performance, detect fraud, and comply with legal obligations.

4. SMS & mobile opt-in data

We collect mobile opt-in data and consent only when you affirmatively opt in, by submitting a web form with a clear, unchecked consent checkbox, or by providing verbal consent that we document. Your phone number and consent record are used only to deliver the messages you signed up for and to operate our SMS program. Message frequency varies. Message and data rates may apply.

You can opt out of SMS at any time by replying STOP to any message, and you can reply HELP for assistance. See our SMS Terms & Messaging Policy for full details on message types, frequency, and rates.

5. How we share information

We do not sell your personal information. We share information only in these limited circumstances:

• Service providers / subcontractors, vendors who help us operate (e.g. hosting, analytics, SMS/email delivery, CRM), bound by contract to protect your data and use it only to provide services to us.
• With your direction, for example, when we connect you with a client you requested.
• Legal & safety, when required by law, subpoena, or to protect rights, safety, or property.
• Business transfers, in connection with a merger, acquisition, or sale of assets, subject to this policy.

As stated above, mobile opt-in data and SMS consent are never shared with third parties or affiliates for their own marketing or promotional purposes.

6. Data retention

We retain personal information for as long as needed to provide our services, maintain consent and opt-out records, comply with legal obligations, resolve disputes, and enforce our agreements. We retain SMS consent and opt-out records for the period required to demonstrate compliance.

7. Your rights & choices

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of certain processing. To exercise these rights, contact us using the details below. You may:

• Opt out of SMS by replying STOP;
• Unsubscribe from non-essential email using the link in any email;
• Request access to or deletion of your information by emailing us.

8. Security

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children's privacy

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date. Material changes will be communicated where appropriate.

11. Contact us

Questions about this policy or your information? Contact us:

• Neptune Contracting, LLC
• 5900 Balcones Dr STE 100, Austin, TX 78731
• Email: info@neptunecontractingtx.com
• Phone: 972-944-7833