SMS Terms & Messaging Policy

1. Program overview

Neptune Contracting, LLC ("Neptune Contracting," "we," "us") operates a registered Application-to-Person (A2P) 10DLC text-message program. We send text messages to customers, prospects, and the contacts of our clients who have provided express consent to receive them. These SMS Terms apply to all messages sent through our program.

2. How you opt in (consent)

We send messages only to individuals who have provided prior express consent through one of the following methods:

• Web form opt-in, You submit a form on a Neptune Contracting or client landing page and affirmatively check an unchecked consent checkbox agreeing to receive text messages at the number you provide.
• Verbal opt-in, You provide verbal consent during a call or in person, which we document with the date, time, and the specific consent language you agreed to.

Consent to receive marketing text messages is not a condition of purchasing any goods or services. The mobile number you provide must belong to you, and you agree to notify us if it changes.

3. Types of messages you may receive

• Quote and estimate follow-ups;
• Appointment scheduling, confirmations, and reminders;
• Service updates and account notifications;
• Review and feedback requests;
• Promotions, offers, and other marketing messages (where you have consented to marketing).

4. Message frequency

Message frequency varies based on your interactions with us and the program you opted into. You may receive messages in response to your activity (such as a new inquiry) as well as recurring messages. We apply per-contact frequency caps and local quiet-hour windows to avoid excessive messaging.

5. Message & data rates

Message and data rates may apply. Your mobile carrier may charge for sending and receiving text messages, according to your plan. Neptune Contracting does not charge a separate fee for the messages, but we are not responsible for charges from your carrier. Contact your carrier for details about your plan.

6. Opting out, reply STOP

You can cancel the SMS service at any time by replying STOP to any message you receive from us. After you send STOP, we will send a one-time confirmation message and then stop sending text messages to that number. You may also reply with CANCEL, END, QUIT, UNSUBSCRIBE, or STOPALL. Opt-outs are processed promptly and automatically.

If you opt out, you may no longer receive helpful messages such as appointment reminders. To rejoin, simply opt in again through a web form or by texting the applicable keyword.

7. Getting help, reply HELP

For help, reply HELP to any message, or contact us at info@neptunecontractingtx.com or 972-944-7833. Replying HELP returns our contact information and a brief description of the program.

8. Supported carriers

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless service provider and is not guaranteed by Neptune Contracting. Supported carriers may change without notice.

9. Privacy

Your privacy matters to us. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are not shared with any third parties except subcontractors that help us operate the messaging program. For full details, see our Privacy Policy.

10. Changes to these terms

We may update these SMS Terms from time to time. Changes are effective when posted with a new "Last updated" date. Your continued participation in the program after changes are posted constitutes acceptance of the updated terms.

11. Customer care

Questions about our messaging program?

• Neptune Contracting, LLC
• Email: info@neptunecontractingtx.com
• Phone: 972-944-7833
• Address: 5900 Balcones Dr STE 100, Austin, TX 78731